Refund policy

We’re sure that you’ll love our products, but we understand that sometimes things can go wrong.

This refund policy applies to all products sold through the Image Coatings website/store.

We do provide a 14-day guarantee on any damaged/defective items

Strictly no cancellations, exchanges, returns for change of mind reasons. This includes the customer selecting and ordering incorrect items, including incorrect product sizes, colours, or other such product variant characteristics.

Please ensure you order the correct size/colour where applicable. We do not refund or provide exchanges for incorrect sizes being ordered. If in any doubt please check with us before placing orders.

Once you have submitted an order, you may not cancel or edit that order. We cannot guarantee any such order cancellations or changes, as our automatic order fulfilment and shipment process will have begun.

We do not price match, negotiate on prices or provide refunds, returns, cancellations or exchanges based on price.

Strictly no refunds are given for orders which are in transit through our supply chain.

Exchanges and refunds will only be considered if the product(s) is damaged/defective.

In the case of orders which are missing or damaged in transit, we reserve the right to re-send replacement packages instead of providing refunds, including initial shipping and handling costs. If we are unable to replace or exchange orders, we undertake to reimburse your payment method for the amount initially charged by us NOT including shipping and handling charges, or any fees charged by your credit card service.

No replacement orders or refunds will be provided for shipments that the customer claims to have not received, but have been marked as delivered, as per our tracking information. It is the customer’s responsibility to ensure that their delivery address is secure and deliveries are accepted by an authorised representative.

No replacement orders or refunds will be provided for delivery issues caused by incorrect address details provided by the customer at the time of placing the order.

Any orders returned or seized by customs due to customs issues and/or duties will not be refunded.

We also do not refund products that are hazardous materials, or flammable liquids or gases.

Customers may be required to provide a photo or video of any product defect (if applicable). Failure to provide the information requested by our support team will result in any replacement request being denied.

After 14 days of initial purchase, all sales are final. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a replacement or exchange.

Please DO NOT return product(s) without prior approval. Any product(s) returned to us without following the process above, and without prior approval will not be refunded (and can be dangerous) 

If the above conditions have been met, please contact our support through enquiries@imagecoatings.com.au